Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing, or using the Ravonix platform, you expressly agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you and Ravonix. If you do not agree to these terms, you are prohibited from accessing or using our services.

2. Eligibility

You must be at least 13 years of age to access or use Ravonix. By using our services, you represent and warrant that you meet this age requirement. If you are under the age of 18, you must have obtained explicit permission from a parent or legal guardian to use Ravonix.

3. Account Responsibility

You are solely responsible for maintaining the security and confidentiality of your account credentials and API keys. You agree to accept full responsibility for:

• Keeping your account information and API keys secure and private.
• All activities, requests, and usage that occur under your account.
• Any liability or misuse arising from the sharing or unauthorized exposure of your API key.

In the event that your API key is compromised or you suspect unauthorized access, you must contact Ravonix Support immediately to revoke and reissue your credentials.

4. Acceptable Use

You agree to use Ravonix exclusively for lawful purposes and in accordance with these Terms. You are strictly prohibited from using the service to:

• Violate any applicable local, national, or international laws or regulations.
• Engage in any activity that harms, threatens, or exploits individuals or entities.
• Abuse, harass, stalk, or otherwise violate the legal rights of others.
• Attempt to interfere with, hack, damage, or overload the platform's infrastructure or security measures.

Ravonix reserves the right to suspend or terminate accounts found to be in violation of these acceptable use standards.

5. API Usage Limits

To ensure fair usage and system stability for all users, Ravonix applies specific usage limits, including:

• Requests per minute (RPM).
• Tokens per minute (TPM).
• Total monthly usage quotas defined by your specific subscription plan.

Exceeding these limits may result in temporary throttling or suspension of API access.

6. Service Availability

While we strive to maintain maximum uptime and reliability for Ravonix, we do not guarantee uninterrupted service. Access to the service may be temporarily suspended or restricted due to:

• Scheduled or emergency maintenance.
• Platform updates and optimizations.
• Third-party provider disruptions or technical failures.

7. Third-Party Services

Ravonix integrates with and relies upon third-party providers (such as OpenAI and Google) to process and generate AI-driven responses. You acknowledge that Ravonix is not responsible for:

• Service downtime or latency originating from these third-party providers.
• Modifications or deprecations of features within third-party services.
• Inherent limitations or errors in the outputs provided by these external models.

8. Content Responsibility

You maintain full responsibility for the data you transmit to Ravonix and the subsequent application of the generated responses. You acknowledge that AI-generated outputs:

• May not always be accurate, complete, or factually correct.
• Should be verified for suitability before being used in production or for critical purposes.
• Are subject to the content policies of both Ravonix and our underlying model providers.

9. No Professional Advice

Ravonix outputs are generated by artificial intelligence and are provided for informational purposes only. They do not constitute, and must not be treated as, professional advice (including but not limited to medical, legal, financial, or technical advice). You are solely responsible for independently verifying any important information before relying on it.

10. Subscription Plans

Ravonix offers various subscription plans with different usage limits, features, and pricing tiers. Plan details are displayed on our website and are subject to modification over time. You are responsible for selecting the plan that best aligns with your requirements and usage needs.

11. Payments and Billing

All payments for paid features must be made in advance. By purchasing a plan, you agree to pay the listed price along with any applicable taxes. You are responsible for maintaining accurate and up-to-date payment information within your account settings.

12. Refund Policy

Refunds are only available if your plan usage is at exactly 0% (no tokens consumed). If your usage is 0%, you may request a refund within a reasonable timeframe after purchase. Please note that approved refunds will be issued for a maximum of 95% of the purchase price, or less, after deductions for applicable taxes and platform processing fees.

Once any tokens have been used, the purchase becomes entirely non-refundable. Unused tokens are not refundable under any circumstances, and you are responsible for utilizing your allocated tokens before your plan expires.

13. Token Usage Responsibility

All plans include a fixed allocation of tokens. It is your responsibility to manage and utilize these tokens within the designated plan period. Ravonix is not responsible for:

• Unused tokens at the end of a billing cycle.
• Expiration of plans and subsequent loss of access.
• Inefficient usage management.

Unless explicitly stated otherwise, tokens do not carry over to the next billing period.

14. Service Modifications

Ravonix is committed to continuous improvement. We reserve the right to update, modify, or enhance our service at any time. These changes may affect:

• Available features and dashboard functionality.
• API and SDK behaviors and specifications.
• Internal quotas and system limits.

Such modifications are intended to improve performance, security, and the overall user experience. While we strive for consistency, we do not guarantee that every feature or behavior will remain permanent or unchanged.

15. Model Availability

The AI models and capabilities available through Ravonix are subject to change. Models may be added, modified, limited, or removed without prior notice based on performance, provider availability, or technical requirements. Ravonix does not guarantee the permanent availability of any specific AI model.

16. Pricing and Token Changes

Subscription prices, token allocations, and plan limits are subject to change at our discretion. Factors influencing such changes include:

• Adjustments in third-party provider pricing (e.g., OpenAI, Google).
• Changes in infrastructure and operational costs.
• Evolving business requirements.

While we make every effort to maintain fair and transparent pricing, we do not guarantee fixed rates or token amounts indefinitely. New pricing will typically apply to future purchases or renewals.

17. Account Suspension and Termination

We reserve the right to suspend or terminate your account and restrict access to our services if you:

• Violate any part of these Terms & Conditions.
• Abuse the API or attempt to bypass established usage limits.
• Engage in harmful, illegal, or unauthorized activities.

Accounts that are suspended or terminated due to policy violations are not eligible for refunds.

18. Fair Use Policy

All Ravonix plans are subject to a fair usage policy. Excessive abuse, automated exploitation, or deliberate attempts to circumvent system constraints may result in:

• Temporary restrictions on account activity.
• Reduction of available limits.
• Permanent account suspension.

This policy ensures platform stability and maintains a high quality of service for the entire Ravonix community.

19. Intellectual Property

All rights, title, and interest in and to the Ravonix platform—including but not limited to the website, API, SDKs, documentation, branding, logos, and underlying software—are and will remain the exclusive property of Ravonix. You are strictly prohibited from:

• Copying, reproducing, or redistributing any portion of the service.
• Reselling access to Ravonix without explicit written authorization.
• Using Ravonix branding or trademarks without prior approval.

Unauthorized use of our intellectual property may lead to immediate account termination and potential legal action.

20. License to Use the Service

Ravonix grants you a limited, non-exclusive, non-transferable, and revocable license to use the service for your personal or commercial projects in accordance with these Terms. This license does not permit you to:

• Resell Ravonix as a competing service or platform.
• Develop a commercial API wrapper around Ravonix's core functionality.
• Offer Ravonix's services under your own branding without explicit partnership approval.

21. User Content and Processing Rights

You retain full ownership of the prompts, data, and content you transmit to Ravonix. By using our service, you grant Ravonix the necessary permissions to:

• Process your requests and generate AI responses.
• Temporarily store data as required for system functionality and security.
• Analyze usage patterns for the purpose of abuse prevention and service optimization.

Ravonix does not claim ownership over your submitted content or the specific outputs generated for your account.

22. Privacy and Data Handling

Your use of Ravonix is also governed by our Privacy Policy, which outlines how we collect, store, and process personal data. By accessing the service, you acknowledge that you have reviewed and understood the terms of our Privacy Policy.

23. Indemnification

You agree to defend, indemnify, and hold harmless Ravonix, its operators, and its affiliates from any claims, damages, losses, liabilities, or legal expenses (including attorney's fees) arising from:

• Your misuse of the platform or its services.
• Your violation of these Terms & Conditions.
• Infringement of any third-party rights or applicable laws.
• Content or data submitted through your account.

24. Limitation of Liability

Ravonix is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Ravonix shall not be held liable for:

• Loss of data, profits, or business opportunities.
• Indirect, incidental, or consequential damages.
• Damages resulting from reliance on AI-generated outputs or service interruptions.

Your use of the service is at your own risk.

25. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Ravonix operates. Any legal disputes or claims arising from the use of the service shall be resolved within the appropriate legal framework of that jurisdiction.

26. Usage Estimates and Examples

Any usage examples or scenarios provided on the Ravonix website or within our documentation—such as "estimated tokens per chat," "approximate chats per month," or "estimated player capacity"—are strictly intended as illustrative estimates. Actual usage will vary based on multiple factors, including:

• The complexity and length of individual prompts.
• The depth of conversation history transmitted.
• Specific model behaviors and response lengths.
• The efficiency of your system design and implementation.

Ravonix does not guarantee that your real-world usage will match these published estimates.

27. Per-Chat and Player Estimates Disclaimer

Guidance regarding "cost per chat," "tokens per request," or "player capacity per plan" is provided for informational purposes only. These values are not contractual guarantees and are subject to change based on evolving usage patterns and model optimizations. You are solely responsible for monitoring your actual consumption and selecting a subscription plan that adequately supports your application's specific requirements.

28. Responsibility for Usage Optimization

As the developer or account owner, you are responsible for the efficient design of your application, including prompt engineering and data transmission strategies. Ravonix is not liable for:

• Excessive token consumption resulting from inefficient prompt design.
• Higher than expected usage due to specific implementation choices.
• Lack of usage optimization within your software.

29. No Guarantee of Performance Metrics

Any statements regarding platform performance—including speed, latency, scalability, or user capacity—represent best-effort targets rather than absolute guarantees. Actual performance metrics may be influenced by network conditions, third-party provider status, system load, and your specific implementation. Ravonix does not guarantee specific performance outcomes or response times.

30. Marketing and Informational Content Disclaimer

Marketing materials, pricing guides, and general website content are intended to describe the service broadly and provide helpful guidance. Such content does not constitute a legally binding guarantee and may be updated without notice. The definitive terms governing your relationship with Ravonix are exclusively those contained within this Terms & Conditions document.

31. Account Information Accuracy

You agree to provide accurate, current, and complete information during the account registration process and to keep such information updated. Providing false or misleading data may lead to the immediate suspension or termination of your account.

32. Account Sharing

Ravonix accounts are intended for use by a single individual or organization. You are strictly prohibited from selling, renting, or sharing your account access with unauthorized third parties.

33. API Key Rotation

You are responsible for the proactive management of your security credentials. If you suspect that an API key has been leaked or compromised, you must rotate or regenerate it immediately via your dashboard. Ravonix is not liable for any damages resulting from exposed or improperly managed keys.

34. Security Responsibility

You agree to implement reasonable security measures within your own systems, applications, and integrations when using Ravonix. We are not responsible for vulnerabilities or data breaches occurring within your independent software environment.

35. Abuse Prevention

Ravonix employs automated systems to detect and mitigate abuse, fraud, or suspicious activity. Accounts identified as high-risk or potentially fraudulent may be temporarily restricted or flagged for manual review.

36. Rate Limiting Enforcement

We may enforce static or dynamic rate limits to preserve system stability. Deliberate attempts to bypass or manipulate these limits are considered a violation of these Terms and may result in service termination.

37. Automated Usage

You may integrate Ravonix into automated systems (such as bots, plugins, or background applications) provided that such usage adheres to these Terms, our acceptable use policy, and your specific plan limits.

38. High-Risk Use Restriction

Ravonix is not designed for use in critical environments where a failure could lead to physical harm, property damage, or environmental catastrophe. Prohibited contexts include:

• Medical and life-support systems.
• Critical infrastructure and industrial control systems.
• Emergency response and public safety systems.

Any use in these high-risk contexts is strictly at your own peril.

39. Export and Legal Compliance

You are responsible for ensuring that your use of Ravonix complies with all applicable local and international laws, including export control regulations and sanctions.

40. Regional Availability

Access to Ravonix may be restricted in certain geographic regions due to legal, regulatory, or operational requirements. We reserve the right to limit service availability at our discretion.

41. Beta Features

Features labeled as "beta," "experimental," or "preview" are provided for testing purposes and:

• May be unstable or contain errors.
• May be modified or removed without prior notice.
• Are provided "as is" without any performance or availability guarantees.

42. Feature Deprecation

As Ravonix evolves, certain features may be discontinued or replaced. While we aim to provide notice for major changes, we are not obligated to maintain backward compatibility for deprecated features indefinitely.

43. API Versioning

We may release new versions of the Ravonix API over time. You are responsible for migrating your integration to newer, supported versions when older iterations are deprecated or retired.

44. SDK Support

Official SDKs provided by Ravonix are subject to updates and modifications. We do not guarantee permanent support or maintenance for any specific SDK version or programming language.

45. Community Contributions

By providing feedback, suggestions, or code contributions to Ravonix, you grant us the right to use and implement such ideas to improve our service without any obligation to provide compensation or attribution.

46. Promotional Usage

Unless you explicitly request otherwise in writing, Ravonix may identify you as a customer and display your company name or logo in our marketing materials and on our website.

47. Trial and Free Usage

Free tiers and trial periods are subject to stricter usage limits and may be modified, limited, or discontinued at any time without prior notification.

48. Multiple Accounts

The creation of multiple accounts by a single user or entity to bypass rate limits, quotas, or pricing restrictions is strictly prohibited and will result in the suspension of all associated accounts.

49. Fraud Prevention

Any attempt to manipulate our pricing systems, payment gateways, or token allocation mechanisms will result in immediate account termination and potential legal escalation.

50. Chargebacks

Initiating unjustified chargebacks or payment disputes may lead to the permanent suspension of your account and the loss of all associated data and service access.

51. Support Scope

Technical support is provided on a best-effort basis according to your subscription tier. We do not guarantee specific response times or resolutions unless otherwise defined in a separate Service Level Agreement (SLA).

52. Priority Support

Priority support tiers offer expedited handling of inquiries but do not guarantee immediate resolution. Resolution times depend on the complexity of the reported issue.

53. Communication

We may contact you via your registered email address regarding account activity, security alerts, billing issues, or significant policy updates. You are responsible for ensuring your contact information remains accurate and accessible.

54. Service Monitoring

Ravonix monitors platform usage to ensure compliance with these Terms, maintain system stability, and prevent fraudulent activity.

55. Data Loss

While Ravonix employs robust data protection measures, we do not provide an absolute guarantee against data loss. You acknowledge that you use the service at your own risk regarding data retention.

56. Backup Responsibility

You are solely responsible for maintaining independent backups of any critical data, configurations, or content processed through the Ravonix platform.

57. Force Majeure

Ravonix shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of God, widespread internet outages, or governmental actions.

58. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

59. Entire Agreement

These Terms & Conditions constitute the entire and exclusive agreement between you and Ravonix regarding the use of our services, superseding all prior agreements or understandings.

60. Contact Information

For inquiries, support requests, or clarifications regarding these Terms, please contact Ravonix through the official support channels listed on our website.